Urgent Care Center Telephone Triage of Potential Ebola Patients
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UCAOA recommends that the following procedures be followed when an urgent care center receives a phone call from a potential patient suspected to have an Ebola infection and wants to come to an urgent care center. The center staff should:

  1. Ask the caller's name, address and call back number
  2. Ask the caller about symptoms: “Do you have any of the following?”
    a)      Fever
    b)      Headache
    c)       Muscle aches
    d)      Abdominal pain
    e)      Vomiting
    f)       Unexplained/abnormal bleeding or rash

  3. Ask the caller if he/she has recently traveled to a West Africa or any currently affected country/region within the past 21 days
  4. Ask the caller if any contact with a KNOWN person infected with Ebola has been made within the last 21 days
If the answer to 3 and 4 are NO, the caller may be seen at an urgent care center.

If the answer to 3 or 4 is YES, and the caller has any of the symptoms in question 2, refer him/her to an emergency department via 9-1-1. Instruct the caller not to go by taxi or public transportation. The caller should be advised to tell the 9-1-1 operator that he/she may have Ebola so that responding units can be prepared with appropriate personal protective equipment (PPE).

Callers with symptoms in question 2 may be suffering from other serious infectious diseases that may require surgical emergencies and an emergency department referral. These guidelines are not designed to perform a typical phone triage of patients' complaints, but rather, to help differentiate Ebola infection from other illnesses. UCAOA does recommend that the center medical director should determine the appropriate action for callers that are deemed not to be high risk for Ebola infection.     

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