2016 Spring Convention Wrap-Up
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Thank you to everyone who attended the 2016 Spring Convention (April 17-20, Orlando). The all-new educational program received high praise from attendees for the diverse clinical and practice management content offered. Remarks included, "this was one of the best conferences I have attended in any field," and "TONS of valuable information and every one of the speakers in the lectures was excellent."

  • In about 6 weeks, registered attendees will receive complimentary audio synched PowerPoint slides - look for an email in your mailbox for access instructions.
  • Attesting for CME? Please be sure to complete the overall convention evaluation that was emailed to you and listed within the mobile app.
  • If you already attested, please allow 7-10 business days for CME to be awarded and loaded into your profiles.
  • Registered attendees can access the session handouts through the mobile app and online. Your password (access key) code, which was emailed to you, is required.
  • If you visited the sold out Exhibit Hall and want to follow-up with a particular company, visit our Virtual Exhibit Hall or click here to access the exhibitor listing.    


The annual UCAOA Spring Convention (April 17-20, Orlando) kicked off with an evening reception held in the Exhibit Hall of the Gaylord Palms Resort and Convention Center on Sunday, April 17. More than 180 booths filled the show floor, allowing attendees the opportunity to preview software, products and services specifically meant for the urgent care environment. Participants also were encouraged to visit certain companies that participated in the Exhibit Hall game called the Quarter-Mile Challenge – the total distance of the floor – to receive sign offs and the opportunity to win great prizes. Congratulations to Tara Kofakis of Urgent Care of Casper (WY) for being the grand prize winner of the $500 Amazon gift card, Tina Fugate of Medstat (IN) for being the first prize winner of the $250 Amazon gift card, and Patrice Cihak of eMedical Urgent Care (NJ) for being the second prize winner of the Fitbit Flex.

The educational program of the main convention began in the morning of Monday, April 18 with an opening address by UCAOA President Dr. Robert Kimball. He spoke to a crowded room, remarking on the ever-changing urgent care industry and how UCAOA is positioning itself to better accommodate the needs of our diverse urgent care audience through education, advocacy, recognition, and volunteerism. Dr. Kimball also provided an overview on the rejuvenated Urgent Care Foundation and their dedication toward advancing research, thought leadership, scientific symposiums, and scholarships within the urgent care industry. New York Times bestselling author, Joseph Grenny, then took the stage to enlighten the audience with his keynote “Influencer,” based on his years of research in social science. Grenny stressed the most important capacity we possess is the ability to influence behavior – that of yourself or others. He demonstrated this theory through interactive exercises with audience members that had them pairing up to discuss and solve problems to certain scenarios. Attendees walked away from the keynote with a better understanding on how influence can improve customer service, improve medical compliance with patients, reduce clinic-acquired infections, improve employee engagement, and reduce costs and waste.

During a members’ luncheon held on Monday, April 18, UCAOA Board Members and Leadership provided updates on association and committee activities. Candidates running for a spot on the UCAOA Board of Directors also briefly addressed the room. This year's election had the most amount of ballots cast over any other year. When the polls closed at 6pm EDT on Monday, April 18, Shaun Ginter (Massachusetts), Lou Ellen Horwitz (Washington), Dr. Richard Park (New York), Dr. Joseph Toscano (California), and Dr. Pamela Sullivan (New York) were elected to the UCAOA Board. Click here to see who your new officers are and to learn more about each director.

On Tuesday, April 19, legislative and regulatory consultant, Camille S. Bonta, MHS, addressed a crowd eager to learn more about regulatory and legislative insights impacting urgent care during an informative breakfast session. During Bonta’s presentation, she mentioned that in 2016, at least 30% of U.S. healthcare payments are linked to quality and value through Alternative Payment Models (APMs); however, by 2018, this number will jump to 50%. Bonta continued to inform the audience on the Medicare Access and CHIP Reauthorization Act of 2015, which permanently eliminates the Medicare Sustainable Growth Rate payment system. The Centers for Medicare and Medicaid Services released the rules that govern how physicians are paid. These rules will be subject to public comment before they are finalized later this year. The financial effect of the new payment system will not be felt until 2019, but new program requirements start in 2017. Access Bonta’s presentation here to learn more about Medicare’s new payment systems.

On Tuesday, April 19, UCAOA held the inaugural Bright Stars of Urgent Care: Past, Present & Future, a Foundation Celebration, which honored both past and present award recipients as well as UCAOA, UCCOP and the Urgent Care Foundation founders and leadership. The celebratory night kicked off with a silent auction, followed by dinner and an awards presentation to recognize the 2016 Award Recipients: Advocacy Award: Nathan Newman, MD, FAAFP; Community Service Award: Max Lebow, MD, MPH, MBA, FACEP, FACPM; Humanitarian Award: Sisters of Mercy Urgent Care; and Outstanding Achievement Award: Peter Lamelas, MD, MBA, FACEP. Congratulations to these outstanding individuals, and learn more about them here! The night's festivities ended with music and dancing. Proceeds from the event's ticket sales, sponsorships and silent auction benefited the Urgent Care Foundation, a 501(c)3 organization dedicated to research, education, clinical and practice management leadership, and innovation in new and emerging healthcare delivery models. To show your support, make a donation to the Urgent Care Foundation. View, share and download photos from the evening by clicking here. Be sure to save the date for next year's Urgent Care Foundation Celebration to be held Tuesday, May 2, 2017, at the Gaylord National Resort & Convention Center in National Harbor, Maryland.  

The Closing Keynote held on Wednesday, April 20 marked the ending day of the convention and also served as the venue for the ‘passing of the gavel’ from Dr. Rob Kimball to the 2016-2017 UCAOA President Steve Sellars, MBA. Before Dr. Kimball assumed his role as Immediate Past President, he reflected on his year-long service as President, telling the audience, “We [UCAOA] need to be more inclusive and broaden our membership base while ensuring we partner and collaborate with others.” His words reflected the theme of the 2016 Spring Convention: Innovation, Integration, Inclusion. Sellars then took to the podium, remarking that he had “big shoes to fill” and that “the future is never certain, but together we can work to move UCAOA forward.” Afterwards, keynote speaker, Karyn Buxman, RN, MSN, DAIS, CSP, CPAE, closed with her presentation “Living Amazed & Amused: Strategies for the Sane and Successful,” which imparted the overall theme of “live by choice, not by chance.” Buxman also presented five strategies the audience could implement in their lives for better success and significance.  


Be sure to mark your calendar for the UCAOA 2017 Spring Convention to be held April 30 through May 3 at the Gaylord National Resort & Convention Center in National Harbor, Maryland.


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