Live Webinar: Best Practices: Front Desk Management
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1:00 PM to 2:00 PM Member $50; Non-Member $100

 Export to Your Calendar 11/16/2017
When: Thursday, November 16, 2017
1:00 PM
Where: GoToWebinar-Live
United States
Presenter: Jason Amich
Contact: Nicole Iwinski


Online registration is available until: 11/16/2017
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About this Webinar:

In this discussion, attendees will receive information on Quality Improvement—Best Practices at the Front Desk. The front desk has become the most important hub for reimbursement and collections as the patient’s responsibility for payment escalate. This session will cover proven best practices in urgent care centers that have successfully implemented patient experience and loyalty programs while also ensuring that payment responsibilities are communicated and payment is received. This webinar is intended for Front Desk Managers and Administrators; Practice Managers.

Join us on Thursday, November 16, 2017, to learn from presenter, Jason Amich, who is employed by Premier Health Urgent Care and serves as the Regional Administrator for Indiana University Health Urgent Care in Indianapolis, Indiana. Jason holds an MBA with an emphasis in Healthcare Administration, is a member of UCAOA, and is a Doctoral student at A.T. Still University. He serves as adjunct faculty in the College of Professional Studies for Indiana Tech and has earned a green belt in Lean Six Sigma.

In this webinar you will learn about the following objectives: 

  • Distinguish key elements of success for front desk personnel
  • Discuss health insurance literacy among current health care consumers
  • Apply basic quality improvement (QI) processes to increase efficiency
  • Explain why upfront collections are vital for urgent care centers

* Once you register for the Webinar you will need to complete the registration in GoToWebinar.  Directions are provided in the THANK YOU page.

Credit Information:  

Urgent Care Management Certificate Credit:

You may earn up to 1 Credit towards UCMC - Operations for participating in the webinar and scoring 3 out 5 on the post webinar quiz. 


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