75 Minute Live Webinar - December 3, 2015: 'Best Practices in Creating an Organizational Quality Plan for the Practice Manager' Presented with an extended Q&A session!
*** IF YOU WERE A PAID ATTENDEE AT THE 2015 FALL CONFERENCE AND WOULD LIKE TO LISTEN IN AND TAKE ADVANTAGE OF THE LIVE EXTENDED Q&A SESSION, PLEASE CONTACT WEBINAR@UCAOA.ORG TO BE REGISTERED FREE OF CHARGE ***
Laurel Stoimenoff is a founder and Principal of Continuum Health Solutions, LLC, a consulting company focusing on the urgent care and outpatient rehabilitation industries. Continuum’s clients include large hospital systems, private equity, healthcare entrepreneurs, urgent care owners, and outpatient networks.
Laurel Chairs UCAOA's Health & Publc Policy Committee and Co-Chairs the Accreditation Committee, serving as a surveyor for UCAOA's Accreditation & Certification Program. She also served seven years on the UCAOABoard of Directors and is currently a Trustee of the Urgent Care Foundation. Laurel is a graduate of The Ohio State University School of Allied Medical Professions. She maintains an active physical therapy license in the state of Arizona.
Cindi Lang RN, MS is the Chief Operating Officer of DocNow Urgent Care in Rochester Hills and Waterford, MI. Cindi is a Registered Nurse with a Masters Degree in Health Care Administration.
DocNow Urgent Care has been open since August, 2014. It became one of the first privately owned urgent care center to be accredited by The Joint Commission in 2009 and was subsequently accredited by UCAOA in 2014. Cindi has been actively involved in national urgent care associations for the past 15 years and has been a member of UCAOA since its inception. She has been an Officer on the UCAOA Board of Directors, serves as Co-Chair of the Accreditation Committee and also is a member of the Fincance, By-Laws and Benchmarking committees.
About this Webinar:
This session will provide significant insight into establishing a meaningful quality plan in your urgent care organization. Attendees will be provided templates and practical examples of indicators so they return to their organizations armed with the tools to confidently implement a quality driven plan of action. Today's consumers are becoming more discriminating. This is an opportunity to differentiate your center based on your commitment to the safety and quality of the environment and the care you deliver. It will also benefit those individuals who intend to pursue UCAOA Center Accreditation based on its foundation of quality, safety and scope.
- Learn how to develop a written overarching plan for monitoring relevant data and quality, including evidence of data collection, plans of action related to monitoring of data and trends.
- Learn how to take advantage of and document what you already do without 'reinventing the wheel'. Keeping it simple.
- Learn how to involve your whole staff in adopting the best practices outlined in the standards while developing your plan.
- Learn how to maintain quality in your organization over time.
- Discover resources and tools available to help you incorporate these best practices into your centers.
Objective 6: Differentiate your center from the competition via an organized and marketable quality strategy.
Access to Webinar - The webinar will be hosted through Gotowebinar. Your confirmation email from UCAOA will give you instructions on completing the registration. You will need to do so in order to receive the login information.