Live Webinar: Leading a Culture of Service Excellence
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1:00 PM to 2:00 PM CST Member $50; Non-Member $100

 Export to Your Calendar 12/14/2017
When: Thursday, December 14, 2017
1:00 PM CST
Where: GoToWebinar-Live
United States
Presenter: James Jiloty, PHR, MSHR, MSLD
Contact: Nicole Iwinski


Online registration is available until: 12/14/2017
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About this Webinar: 

In this discussion, attendees will receive information on how to create a plan to attract physicians, advanced practitioners, and patients to your facility. Join us Thursday, December 14, 2017 to learn from presenter, James Jiloty, PHR, MSHR, MSLD, who is a frequent speaker and writer and his published articles focus sharply on getting the right person in the right role. He has served as an adjunct professor in the Embry-Riddle Aeronautical College of Business, teaching Human Resources Management. James is a graduate of the University of Notre Dame. He holds a M.S. in Human Resources Development from Villanova University plus an M.S. in Leadership Development from Embry-Riddle Aeronautical University. He has been PHR certified since 2010.

In this webinar you will learn about the following objectives:

  • Distinguish between having a Common Purpose and a Common Policy as a way to emotionally connect with patients and visitors.
  • Rank order the Top 4 Quality Standards that are facility priorities guiding the consistent delivery of a Common Purpose.
  • Recognize the statistical relationship between leadership effectiveness and employee engagement.
  • Measure the leverageable impact of engagement on key performance outcomes.
  • Integrate qualitative feedback with quantitative measures of engagement and productivity.

* Once you register for the Webinar you will need to complete the registration in GoToWebinar.  Directions are provided in the THANK YOU page.

Credit Information:  

Urgent Care Management Certificate Credit:

You may earn up to 1 Credit towards UCMC - Operations for participating in the webinar and scoring 3 out 5 on the post webinar quiz. 


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