Self-Study Education in Urgent Care
Almost as good as being there.
Monthly Webinar Series
UCAOA's Webinar Series - Timely Urgent Care Practice Management Consulting
UCAOA is offering monthly, hour long, real time Webinars in Urgent Care Practice Management with Industry Experts. The new UCAOA 6 Month Practice Management Webinar Series starts in April 2010. A schedule will be available shortly.
Missed a Webinar! Archived Webinars available for purchase:
| Customer Service Scripting: Offering Warm, Welcoming Service |
Patty Riskind, President, Patient Impact |
purchase
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| Considerations for Expanding or Relocating a Center |
Michael Zelnick, Equity Partners |
purchase |
| Evaluating Media Purchases-TV, Newspaper & Radio |
Ira Bloomfield, President, Market Welby Urgent Care |
purchase |
| How to Motivate Urgent Care Staff to Deliver Exceptional Service |
Marty Martin, PhD, Associate Professor at DePaul University |
purchase |
| Top Ten Urgent Care Coding Mistakes: Impact on Compliance and Revenue |
Dr. David Stern, President, Practice Velocity |
purchase |
| Integrating Urgent Care and Primary Care: Billing/Service Issues; Differentiating Models |
Jennifer Stephenson, Executive Director, PrimaCare |
purchase |
Select webinars are also available free to members.
"FTC Red Flags Rule" Webinar and "Physician Quality Reporting Initiative for Urgent Care Centers" Webinar are available in the in Members Only. Visit the Resources section after you log in and select "Webinars." The non-member price for these is $30.
Free Webinar - View UCAOA's Webinar on "Flu Shot Marketing: Looking Beyond the Injection" by Sam Balsley, Balsley Printing.
Online Lecture Library
UCAOA records most of its educational programs and provides these recordings online. Access them at any time from anywhere.
- Go to http://www.prolibraries.com/ucaoa/
- Click on the "Browse Categories" button near the center of the page
- You can filter by category and purchase the sessions you want, click “purchase” and then “view cart.” It will prompt you to set up an account.
Online Library Session List by Category
New to Urgent Care (all links will take you to the library website) - back to top menu
Site Selection
Managed Care Contracts
Clinic Set-up (Part 1)
Clinic Set-up (Part 2)
Staffing & Operations
Financing
Compliance: Developing Policies & Procedures
Urgent Care Billing
Marketing Your Center
Budgeting
Legal Issues
Billing
Billing and Coding - back to top menu
Basic Coding
Basic ICD-9 Coding
Billing
Coding Basics
E/M Coding: Complexity & Decision-making
E/M Coding: History
E/M Coding: Physical Exam
E/M Coding: Putting it All Together
Fracture Care Coding
Laceration Coding
Modifiers: Keys to Payment
Radiology/Lab/Ophthalmology Coding
Advanced Coding
2009 Coding Update
Challenging Fracture and Integumentary Coding
Challenging ICD-9 Coding
Coding Conundrums
Critical Care Coding
E/M Coding Challenges
IV Hydration & Nebulizer Therapy
Pediatric Coding
Modifiers -25/-57
Training Providers in E/M Coding
Urgent Care Specific Codes
Clinical - back to top menu
Acute Abdominal Pain
Acute Rashes in Children
Adult Rashes in Acute Care
Ancillary Service: Aesthetic Skin Care
Ancillary Service: Walk-in Weight Loss
Ankle Injuries
Chest Pain
Deadly Misdiagnoses in ECG Interpretation
Developing a Quality Improvement Program
Diagnosis and Procedure Potpourri
Diagnosis and Treatment of Pneumonia
Disaster Planning
Drug-seeking Behavior
Emergencies in Urgent Care
Establishing a Quality Program
Focusing on Pediatric Procedures: Improving the Experience for Children & Providers Alike
Hand Injuries
How Consumers Think (Free Access)
Managing Dislocations
Medical Professionalism
Methicillin-Resistant Staphylococcus Aureus
Monitoring & Improving Patient Satisfaction
Neurological Exams
The Nurse Practitioner Role
Pediatric Emergencies
Pharyngitis
Physician Hiring & Training (Part 1)
Physician Hiring & Training (Part 2)
Preventing Bouncebacks
Psychiatric Issues in Urgent Care
Red Eye
Respiratory Infections
Risk Management for Clinicians
Shoulder Pain
Stop Bouncebacks
Symptom Magnification
Toxicologic Emergencies
UTI's and Kidney Stones
Wheezing: Differential Diagnosis and Management
Wound Care
Wrist Injuries
X-Ray: Chest and Abdomen
X-Ray: Extremities & Spine Traumas
Practice Management - back to top menu
2009 Coding Update
Cash Only & Loving It
Dealing With Disruptive Employees
Developing a Quality Improvement Program
Disaster Planning
Effective Legislator Relationships
Establishing a Quality Program
Evaluating EMRs for Your Practice
Flow Management: Improving LOS
The Future of Urgent Care (Free Access)
Hiring the Right Staff
Hospital-based Physician Recruiting
How Consumers Think (Free Access)
Improving Up Front Collections
Improving Your Clinic's Wait Times
Improving Your Negotiation Skills
Labor and Employment Law
Managed Care Contracting Tips
Managing Employee Performance
Marketing: Understanding Your Competition
Monitoring & Improving Patient Satisfaction
The Nurse Practitioner Role
Performance Management
Physician Hiring & Training (Part 1)
Physician Hiring & Training (Part 2)
Physician Productivity and Compensation
Practical Ways of Dealing with EMTALA
Protecting Your Practice: Financial Controls
The Pro's and Con's of Hospital Joint Ventures
Replicating Success Across Multiple Sites
Revenue Cycle Management
Risk Management/Malpractice Prevention
Risk Management for Administrators
Selection & Implementation of Digital Imaging
Top Urgent Care Legal Issues
Wal-Mart's Growing Influence in Urgent Care
Occupational Medicine - back to top menu
Integration of Occupational Medicine
Clinical Practice of Occupational Medicine
Workers Compensation Billing
Building a Sales Organization
Integrating Evidence-Based Therapy
Managing Downstream Referrals
The Occupational Health Opportunity
Occupational Health Product Variants / Integrating Staffing Plans & Efficiencies
Attaining Optimal Clinic Flow
Occupational Health Standards of Care / Occupational Health Quality Monitoring
Occupational Health Financial Management
Overview of Occupational Health Marketing and Sales
Ensuring Optimal Patient and Customer Service
Marketing - back to top menu
Advertising - Image vs. Results: The Component of a Great Ad
Attack of the Killer Media - Handling Interviews
Basics of Marketing - Branding, Customers and your Web Site
Catching the Right Advertising Media
Developing Your Marketing Fortress - Great Marketing Systems & Campaigns
Essential Financial Considerations - Spending, Cash Flow & Measuring ROI
How to Get Free Advertising
Marketing: Understanding Your Competition
Overview of Occupational Health Marketing and Sales
Select the Right Partner, Right Now
The Social Media Revolution - Trends & Traps
Start-up Urgent Care Marketing
Strategic Marketing Self-Assessment: What is Your Unique Strategic Advantage?
Core Content in Urgent Care Medicine
The Institute of Urgent Care Medicine, in collaboration with The Urgent Care Association of America, presents this NEW 66-hour video CME program for the standardized training and continuing education of healthcare professionals in urgent care medicine.
Emphasis is placed on the following aspects of urgent care practice:
- evaluation and management
- diagnostics
- medical decision-making
- disposition management
- applying evidence-based medicine
- established “best practices”
as well as being alert to the potentially dangerous or life-threatening signs and symptoms of common presenting problems. www.UrgentCareCME.com
