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UCAOA Responds to the Diversity and Interests of the Industry Through New Certification Options and Specialty Sections

Posted By Laurel Stoimenoff, PT, CHC, Wednesday, January 3, 2018

As the urgent care industry evolves, our members have also evolved. The Urgent Care Association of America is launching new Certification Opportunities as well as specialty Sections.

In response to the diversification of the industry, the UCAOA Board and Certification Committee have made changes to the certification criteria. Historically, UCAOA certification recognized a qualified urgent care as one open seven days a week, offering comprehensive medical services for patients of all ages. A limited scope pure pediatric urgent care could also qualify. UCAOA has subsequently established categories for Rural, Occupational Medicine and Seasonal urgent care centers with additional limited scope options currently under consideration.  Occupational Medicine is the first certification that can be coupled with another, and MD Now’s 26 Florida centers are the first to attain this prestigious designation.

The newly formed Sections were historically known as Special Interest Groups (SIGs), focused on providing online networking opportunities to a defined community. Some of these SIGs, such as Revenue Cycle, will continue while the newly established Sections will have a much broader function.

Charters have been developed, and champions established, for Telemedicine and eHealth (Bill Lewis, MD), Pediatric Urgent Care (Parul Martin, MD), and Hospital & Health Systems (Robert Rohatsch, MD) Sections. Other Sections in the works include Occupational Medicine/Worker’s Health, and UC Operations & Management.

Expanded Resources and Collaboration
Our new Sections will offer more sophisticated communities, collaboration and resources to assist with the diverse services and patient populations treated by today’s urgent care centers.  More specifically, clinically-oriented Sections will:

  • Strengthen advocacy efforts including payer outreach and regulatory affairs
  •  Use UCAOA communication outlets to promote quality in the delivery of services to specific populations
  • Monitor and support the dissemination of relevant research to section members
  • Collaborate with UCAOA’s Certification and Accreditation Committee on matters related to care, scope, safety and quality
  • Work with the Urgent Care Foundation and the College of Urgent Care Medicine on relevant projects
  • Appoint a designee to work with our Education Committee to develop relevant educational experiences to be showcased via online courses or at UCAOA conferences 

Sections will establish communication outlets, guide education efforts, and focus on each’s unique administrative and clinical issues. As an example, a hospital or health system-based urgent care may have greater resources at its disposal than a non-system affiliated urgent care, but it may face unique challenges such as making a system-based EMR fit the needs of an urgent care where efficiency and throughput are essential patient satisfiers. The Hospital & Health System Section could research and report on EMR adoption and integration best practices specific to their urgent care settings, providing tailored guidelines to its community.

UCAOA members can join any (and many) Section(s) of interest – one doesn’t have to work at a pediatric urgent care center to join the Pediatric Section. Caring for pediatric patients in your urgent care center is reason enough to join.  There is no cost to join as Section membership is a benefit of being a UCAOA member.


So, come join a new Section or pursue new opportunities for center certification to further take advantage of all UCAOA membership has to offer.  Contact Jami Kral for more information on Sections or Brian Gaddis for certification. Happy New Year to all!  We look forward to another year of serving our members and the much-needed service you provide. 

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