UCAOA Committees Overview
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UCAOA offers members several committees to select from and serve on based on your area of interest and expertise. Committee terms are for three years and are renewable for one additional three-year term. To better understand the UCAOA committee structure, access the organizational chart. If you are interested in serving on a committee, please click here for further information and instructions (please note member log in is required to access the page.) 

Combined Accreditation/Certification Committee

Chair: Cindi Lang, RN, MS
Accreditation:  Coordinate and oversee UCAOA accreditation process in conjunction with Certification Committee.  Establish and monitor process, policies, and standards.  Oversee Joint Commission partnership.

Certification:  Oversee a process whereby urgent care centers are reviewed and compared to the policies and procedures and essential operational standards as approved by UCAOA. Reviews and recommends to the UCAOA Board of Directors the approval of urgent care centers for certification and recertification.

>>Watch the insights from a current Accreditation/Certification Member

Awards Committee

Chair:   Jeanne Zucker (athenahealth) 
UCAOA recognizes and celebrates individuals and organizations that make significant contributions to the urgent care industry or UCAOA itself or that contribute to humanitarian efforts, through their achievements, service, or innovations. This helps drive our member brand and increases public awareness of urgent care.  The committee creates and oversees the process to select worthy award recipients from call for nominations to promotion of recipients. The current awards include Lifetime Membership, Outstanding Achievement, Advocacy, Community Service, and Humanitarian.

Communications/ Public Relations Committee

Chair:  Phil Rainier (Premier Health)
Oversee development of marketing/communications plans, programs and policies (may require individual task forces) on Web site, social media, UCAccess electronic newsletter(s), public relations, UCAOA presence in JUCM, and general outreach.  Assure that positions adopted by the BOD on public affairs and/or public awareness are presented clearly, consistently and persuasively.  Help to monitor industry news and identify when there is a need for UCAOA to “take a stand” publicly.

>>Watch the insights from a current PR Committee Member.

Document Oversight (DOC)/Scientific Policies and Standards Committee

Chair:  Dr. Sean McNeeley (UHMP Urgent Care)
The DOC is responsible for the review, oversight and cataloging of all UCAOA position statements, clinical practice guidelines, and evidence-based scientific statements.  The DOC reviews existing UCAOA documents and guidelines for relevance and makes recommendations to the UCAOA BOD for necessary updates of existing documents, creation of new ones and endorsement of scientific statements developed by other organizations.  This group works with the BOD to recommend response when request is made to comment on another organization’s policy/statements.  Review UCAOA products for recommendation for BOD approval (e.g. Policy & Procedure; Benchmarking – may require individual review task forces).  Review 3rd party documents/publications UCAOA is asked to co-promote.  [Research] – Promote outcomes and industry measurement and management through collaborative efforts among centers, regions and states.  Identify methods and tools used for outcomes assessment, industry, and patient care benchmarking and promote research activity related to urgent care. 

Benchmarking Committee 

Chair:  David Wood (NFP Healthcare Industry Insurance Services)
To establish and update survey objectives, questions, data management, and reporting for the UCAOA Benchmarking Survey in order to assist members, urgent care industry, media, and other audiences in assessing the industry, managing the quality and scope of their centers, and developing profiles of the industry which may be used as industry benchmarks.  Oversee and assess promotion and recruitment of participants and sales of survey outcomes.

Education Committee  

Chair:  Sean McNeeley (UHMP Urgent Care)
To identify, develop, oversee, and evaluate activities and services that promote education for individuals and organizations working in urgent care.  The Education Committee will identify and develop educational opportunities around issues of clinical and business concern to members.  The Education Committee will strive to create content not able to be replicated in order to drive interest in UCAOA’s educational programs.  Education Sub-committees will focus on programs, plans, and content for the UCAOA spring and fall conferences, webinars, online and other identified educational programs, including speakers, topics and courses. 

Online Education Sub-committee

Chair: Neil Berenson (American Well)  
The Online Education Sub-Committee is charged with the development & curating of online educational content for its members.  Ensure that current content is meeting the needs of its key users, that navigation on the website is easy-to-follow, and that its pricing is appropriately established to generate continued value for its existing & new customers.   The Online Education Sub-Committee will continually evaluate utilization of the UCAOA’s online educational content and provide recommendations to ensure a high-value experience for its members.

Health & Public Policy/Legislative Committee

Chair:  Camille Bonta (Summit Health Care Consulting)
Proactively and responsively facilitate appropriate legislative, regulatory and reimbursement advocacy for urgent care. Establish a network of professionals to monitor the activities of and exchange information with those involved in making decisions about public and private funding and regulatory issues for urgent care-related health care at both the national and state levels.  Facilitate, review, and oversee advocacy for urgent care in the private and public sector.

The UCAOA leadership and members of the Health and Public Policy Committee are working to educate Congress and other key health care policymakers and stakeholders on the urgent care industry by continuing to update and implement an advocacy agenda to increase awareness about the role urgent care centers in rapidly evolving health care systems. 

Membership Development Committee

Chair:   Pam Sullivan (Rochester Immediate Care/Team Health)
Establish policies, programs, and procedures and oversee the implementation of member recruitment and retention.  Monitor UCAOA membership targets outlined in the strategic plan.  Coordinate and foster relationships with state or regional expansion/chapters.  Make recommendations concerning membership dues and serve the Association as a sounding board on membership.  Advise and support activities related to delivering the member value proposition as driven by the UCAOA mission, vision and values statements and the strategic plan.

Strategic Development/Partnerships Committee

Chair:  Jeanne Zucker (athenahealth)
Establish annual goals for corporate and other non-dues, non-registration revenue.  Work with staff to identify, qualify and develop strategy for and solicitation of exhibitors, advertisers, sponsors, grantors or other funders.  Coordinate Exhibitor Advisory Council.  Identify, coordinate, and collaborate with national/international professional organizations and agencies with similar/complimentary interests (e.g.  AAFP, ACEP, ACP).

Exhibitor Advisory Council

Chair:  Sean Blackmore (TLC Medical/Urgent Care Alliance)
To develop, propose, and present programs that will enhance the value of UCAOA events to the exhibitor while increasing the interest and overall experience of the exhibit area to conference attendees.

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