Opening Keynote & Closing General Session
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Monday, May 1 | 7:45-9am
Opening Keynote: Behind American Sniper Real-Life Accounts
Kevin Lacz, former Navy SEAL sniper, breacher and combat medic

Join us for an inspirational kick-off as former Navy SEAL Kevin Lacz shares a fascinating account of his two tours of duty on SEAL Team 3 as a sniper and medic in dangerous combat. Using his rare combination of passion and humor, Lacz will describe how the events of 9/11 were a turning point in his life, compelling him to not only enlist in the Navy, but also transform himself from borderline college dropout to commended Navy SEAL. As the SEAL Technical Advisor on American Sniper, Lacz (who played himself in the Oscar-nominated film) will provide attendees with a behind-the-scenes look of the movie — peeling back the Hollywood veneer to offer a glimpse of true bravery, service and sacrifice.

 

 


Tuesday, May 2 | 8-9am
General Session: Using Technology to Engage with Consumers
Bill G. Felkey, professor emeritus of healthcare informatics, Auburn University

Understand how consumers are using technology to meet their on-demand needs. Highly sought speaker, consultant and author Bill Felkey will explain how technology helps urgent care centers capitalize on new opportunities while explaining what the next 10 years may hold. Obtain insight on how to cultivate healthy interactions with patients through the use of current technologies and better understand the importance of engagement for your urgent care center’s continued and future success.

 

Wednesday, May 3 | 8:30-9:45am
Closing General Session: Is the Urgent Care Market About to Be Turned Upside Down?
Tom Charland, CEO & founder of Merchant Medicine

Gain market insights on the state of urgent care from industry veteran and consultant Tom Charland. Tracking and consulting in the on-demand healthcare arena since 2007, Charland will review industry developments over the past year, put them into context … and share perspective. These include:

  • Expanding population health management programs
  • Proliferating value-based payment schemes;
  • On-demand primary care;
  • New sophisticated technology;
  • and more!

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